Conversation summaries
Understand the subject, key requests and current state without reading the whole thread again.
IT Genesis InsightAI EMAIL ANALYSIS FOR BUSINESS
Your inbox.
A clearer next step.
IT Genesis Insight turns email conversations into clear summaries, reply status and next actions. Give your team a shared view of what needs attention.
Already using Insight? Sign inILLUSTRATIVE WORKFLOW · NO LIVE DATA
From conversation to action
Example conversation
Quotation request · delivery schedule
A customer requests an updated quotation and confirmation of the delivery date. The team acknowledges the email; the revised quotation is still outstanding.
AI summary
Updated quotation requested. Delivery date needs confirmation. An acknowledgement has been sent; the task remains open.
Reply statusAcknowledgedTask statusIn progress
Next action
Prepare the quotation and confirm the delivery date.
Replies & tasks
A reply is not always a resolution.
Track the response and the work separately, so a quick acknowledgement does not hide an unfinished customer request.
- Request received
- Acknowledgement sent
- Quotation still to prepare
Next action
Prepare the quotation and confirm the delivery date.
Needs human review
A reason to take a closer look.
Security analysis flags suspicious indicators with supporting context for a person to review. It helps your team prioritise checks; it does not replace email protection.
Example indicator: a request to change bank details should be verified through a trusted channel.
This example explains the workflow; it is not a live product screen.
Connect with Microsoft 365 or Gmail
Microsoft 365GmailRead-only mailbox access. Your team stays in control of every reply.01 / A CLEARER VIEW
Know what was said.
Know what comes next.
Keep the context of the conversation alongside the work it creates.
Reply and task tracking
See whether a customer needs an answer and whether the underlying work is still open.
Next actions and priorities
Surface suggested next steps, priorities and explicit due dates. Unclear information is marked for review.
Evidence and context
Review supporting email quotes and distinguish customer messages, team replies and internal forwards.
VIP follow-up and reports
Follow priority customers and use dashboards and reports to review conversations that need attention.
Suspicious email review
Review AI-identified warning signs with context and evidence to support human judgement.
02 / GETTING STARTED
Start with the conversations
that matter to your business.
- 01
Connect your mailbox
Connect Microsoft 365 or Gmail using the provider’s sign-in flow and review the requested read permissions.
- 02
Define your company context
Configure company identities and VIP customers so internal messages and customer requests have the right context.
- 03
Review, then take action
Read the summary, check the source evidence and decide how your team should respond or follow up.
BUILT AROUND EVERYDAY WORK
For teams where the next email matters.
Sales & quotations
Keep quotation requests and outstanding customer questions in view.
Operations & customer service
Follow commitments, delivery questions and unresolved conversations.
Managers & business owners
Review priorities and customer follow-up in one place.
What is IT Genesis Insight?
IT Genesis Insight is a business email analysis application from IT Genesis. It uses AI to summarise conversations, track reply and task status, and suggest next actions for your team to review.
Which email services can I connect?
Insight supports Microsoft 365 and Gmail through their sign-in and authorisation flows. Account permissions and organisation policies are checked during setup.
Does Insight send replies for me?
No. The mailbox connections use read permissions. Insight helps your team understand and prioritise email; your team remains responsible for sending replies and completing work.
What happens to email data during AI analysis?
Content selected for AI analysis is processed by the configured Google Gemini service. Data-sharing acceptance is required in the application. Review the analysis settings, your company’s policies and the agreed hosting arrangement before connecting business mail.
Does it analyse attachments?
The business conversation analysis focuses on email text and does not inspect attachments. Its summaries should not be treated as a review of attached documents.
Can it analyse Arabic messages?
Insight can analyse conversations containing Arabic text. Summaries and analysis labels are currently produced in English; supporting quotes preserve the original wording.
Can it replace email security software?
No. Its security analysis highlights suspicious indicators for human review. Continue to use appropriate mailbox security and independently verify sensitive requests.
How can my company in Egypt get a demo?
Send a demo request with your email platform, approximate number of mailboxes and the workflow you want to improve. IT Genesis will discuss setup, hosting and the scope suitable for your business.
SEE INSIGHT IN CONTEXT
Make the next step
clearer for your team.
Tell us how your team uses email. We’ll walk through the conversations, follow-ups and decisions that matter to your business.
Request a demoMicrosoft 365 or Gmail · Setup and hosting agreed with your business