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IT GENESIS ENDPOINT MANAGER

Every device.
One clear view.

Every device. One clear view.

Request a product walkthrough Explore the service

01Device inventory & health 02License & storage visibility 03Screenshots & view-only support

The bigger picture

Know your devices.
Support your people.

Give your IT team the context it needs before a support call begins. See hardware and operating system details, resource use, and the information needed to prioritize action from a central management portal.

Bring Windows device inventory, system health, and support visibility into one central portal. IT Genesis Endpoint Manager helps your team understand device status, investigate issues, and organize support across companies and locations.

Central device visibility

Permission-based support

Company and device organization

A closer look

Many endpoints.
One informed team.

From individual device signals to a clear view of what needs attention.

WorkstationHardware inventory

ServerResource health

Team deviceSupport context

Endpoint ManagerPRODUCT OVERVIEW

Device healthCPU · RAM · Storage

License visibilityWindows · Office

Authorized supportScreenshots · View only

Access scopeCompany · Device · Role

Illustrative product overview — no live device data.

01Collect
02Understand
03Support

What we can help with

Expertise, in practice.

A focused scope, built around your environment and agreed business priorities.

Device inventory & health

Keep computer names, Windows versions, hardware specifications, assigned users, and network details organized by company and device.

License & storage visibility

Review storage capacity, disk health, and Windows and Office license information where supported. Use alerts to identify items that need attention.

Screenshots & view-only support

Review configured screenshots or open a view-only session for authorized support. Access is governed by company policy and assigned permissions.

Company & engineer permissions

Define which companies and devices engineers can access. Control screenshot and view-only permissions, with focused access for company managers.

From conversation to delivery

A clear way
forward.

We agree the requirements and responsibilities before work begins.

Agree the scope

Confirm supported Windows versions, the devices to enroll, monitoring policies, and who should have access.

Enroll and organize

Install the agent, associate devices with the right companies and users, and configure reporting and capture settings.

Review and support

Use device information, alerts, and authorized viewing to investigate issues and coordinate follow-up.

A little more clarity

Useful questions.

Does view-only support allow remote control?

View-only access displays the device screen for authorized support. It does not provide keyboard or mouse control.

Can engineers be limited to specific companies or devices?

Yes. Access can be scoped by company and device, with separate permissions for screenshots and view-only support.

How is monitoring configured?

Monitoring and capture should be configured under your organization’s device policy. The product uses the Monitoring Mode Enabled label, with access restricted to authorized roles.

How do we get started?

Contact IT Genesis for a product walkthrough. We will confirm your environment, supported operating systems, deployment requirements, and the appropriate pilot scope.

Connected services

Bring it together.

All our services

Every device.One clear view.

Know your devices.Support your people.

Many endpoints.One informed team.