IT Genesis
Customer communication staff using headsets and desktop computers
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VOIP & COMMUNICATIONS

Every conversation.
Better connected.

Keep your teams connected.

The bigger picture

Better conversations.
More connected teams.

Business communication should fit the people using it. We help plan and support IP telephony around your users, locations, call flows, and existing connectivity.

Modernize business communication with IP telephony. We help you select, configure, and support a voice solution suited to your locations, users, and existing network.

Clearer communication workflows
A system sized to your organization
Support for everyday administration
A closer look

Different locations.
One conversation.

Route calls across the people and places that keep your business moving.

Main officeTeam extensions
IP communications
Branch officeConnected colleagues
Call routingBusiness extensionsShared communication
  1. 01Connect
  2. 02Route
  3. 03Talk
What we can help with

Expertise, in practice.

A focused scope, built around your environment and agreed business priorities.

01

IP telephone systems

Choose an IP telephone approach suited to your users, locations, and business requirements.

02

Business extensions and call routing

Configure extensions and call flows around the way your team handles incoming and internal calls.

03

Multi-location communication

Review how your sites can communicate within the agreed network and telephony design.

04

Configuration and ongoing support

Set up the system and provide the agreed support for users, administration, and maintenance.

From conversation to delivery

A clear way
forward.

We agree the requirements and responsibilities before work begins.

01

Map your communication

Understand users, locations, current systems, and the call flows you need.

02

Configure the solution

Set up extensions, routing, devices, and the required network configuration.

03

Introduce and support

Validate the agreed calling scenarios and support your team after handover.

A little more clarity

Useful questions.

Can we keep our existing phone numbers?

Number retention depends on your current provider, service, and proposed setup. We review this before planning the transition.

What affects call quality?

Connectivity, network design, traffic conditions, devices, and the service provider all matter. These should be considered together during planning.