IT GENESIS provides a wide range of services to customers. Our specialists will take care of computers, servers and other office equipment operation and maintenance. They also provide user assistance, common problems analysis and determination of their root causes.
Our technical support specialists’ on-site working schedule is very flexible:
- on-demand with minimal response time;
- hourly basis;
- daily basis;
- business or full week “9-to-5”;
- 24/7 duty service.
Such flexibility ensures that your business will have right amount of service at the right time.
IT GENESIS quality and responsibility standards are based on ITSM including international IT communities’ experience, described in ITIL. Service-level agreement, carefully optimized for customer’s needs, guarantees IT services are delivered exactly when and where they are supposed to be.